In order to redeem this experience voucher, please contact the property.
This tour is not available on Christmas Day. This experience can be cancelled without costs until 7 days before arrival. If cancellation is submitted after this time, the property will charge 100% of the experience value. Bookings for the experience must be booked with the property reception at least 7 days prior to arrival. Changes or cancellations of the experience will be facilitated directly by the guest and the Supplier. Children must be 12 years and under to qualify for child tickets and infants must be 3 years and under. In terms of the Supplier’s cancellation policy, any changes to tour dates or times requested by ticket-holding passengers must be communicated to The V and A Duck Company Pty Ltd via email at least 1 working day prior to departure and are always subjected to availability. No Tour Date/Time changes are permitted on the day of the Tour. Any indulgence or isolated instances of relaxation of this policy should not be construed as a change in this policy or a precedent. Tours by V and A Duck Company Pty Ltd run rain or shine. Tours are not cancelled due to rainy conditions unless The V and A Duck Company Pty Ltd deem hazardous conditions to exist and tours are therefore cancelled. The V and A Duck Company Pty Ltd reserves the right to cancel a tour at its absolute sole discretion, whether for health, safety, security, weather conditions, mechanical breakdowns, or other reasons, including but not limited to insufficient operating capacity (number of passengers), social distancing restrictions, capacity limits, blocked slipway and/or a control order imposed by any government agency or department. Should a tour not proceed for any reason due to a decision by The V and A Duck Company Pty Ltd then passengers will either be re-scheduled at their convenience or refunded the cost of the ticket(s) purchased, less the booking fee, but otherwise shall have no claim whatsoever (including no claim for travel expenses or any other out of pocket expenses) relating to the cancellation of the affected tour. Image Credit: The Waterfront Duck Company
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