Dear Leisure Partner,
Thank you for visiting our new 'Travel Trade' page.
First Group constantly seeks opportunities to enhance the experiences of all our clients. We hope that this page will assist with all your reservation needs especially selected properties featured here.
We are proud to offer a wide range of travel options located in the Eastern Cape, Free State, Kwa-Zulu Natal, Mpumalanga, North West Province, Western Cape and along the Garden Route. Our offerings include:
- First Hotels
- First Resorts
- First All-Suites
- First Apartments and Chalets
As one of South Africa's leading property management specialists, and in line with our ongoing efforts to streamline and improve our services, all of these properties are now available at preferential rates and may be booked effortlessly on all four GDS's.
Our properties are located in the most sought-after destinations and many of them are suitable for both the business and leisure travelers, with world-class conferencing facilities, outstanding restaurants and convenient access to public transport.
Please feel free to contact us should you require any information not provided here.
We look forward to our journey together.
If you would like to discuss a special or group rate with us, please contact our Senior Yield Analyst.
We offer commission of 10% on all our public rates minus tax (excluding negotiated rates) to all travel agents.
Why am I sometimes unable to find properties that I am searching for in the GDS?
Depending on the GDS being used, you may receive a message such as: "Please Return Alternate Dates" - Sabre "Hotel Not Available" - Galileo and Worldspan Or, on Amadeus, the property shows as closed. This simply means that there is no availability for the requested dates and is not a system error. In this case, please modify your date selection.
Why am I unable to view rates?
Following a cutover to a new chain code there are several reasons why rates may not be displayed. The most common reason is that in Sabre the HST Table needs to be refreshed by the IT department of the agency. There are however also instances of PCC codes not being loaded or being loaded incorrectly. In this situation our GDS Helpdesk will help resolve the situation as soon as possible.
Why am I unable to get a confirmation of a recent booking? What does "Pending Uncofirmed Segment" mean?
During a cutover to a new chain code the link between the CRS/Switch/GDS does go down temporarily. Please be patient and situation will rectify itself within 15 minutes. You may still do bookings during this time, but here may be a delay in receiving final confirmation of bookings. Availability on the GDS's are updated daily, but if you prefer to check live availability, please contact our booking agents directly on the numbers provided under "Telephone Bookings".
Why am I sometimes unable to cancel or change a reservation in the GDS?
Usually this is due to restrictions imposed on booking modifications by the property itself. Please check the policies attached to the rate for clarity, in some cases you may be able to cancel and rebook the accommodation instead of modifying it.
Who do I contact in the event of a problem and what information will I be asked to provide?
If you have any problems please contact our GDS helpdesk. To help us resolve your issues as quickly as possible please provide the following information:
• The name of the GDS that you use
• Your Agency IATA no. (for security)
• The PCC Code for rate access/viewership
• The Rate Schedule